Payment Policy
Request, quote and acceptance
Checkout sends an order request, not a binding purchase or immediate payment. We manually check the selection and delivery destination, then send a payment request with the final itemised quote and verified bank-transfer instructions. A contract forms only after you accept that quote and we expressly accept the order. Pay only after that confirmation; payment and dispatch are confirmed manually. No card acquiring, automatic payment or automatic email delivery is provided.
Taxes and the final amount
Displayed product and shipping prices include applicable taxes. No additional tax is added at checkout. No VAT registration or registration number is asserted.
Payment safety
Check that the payment request identifies LOCAL LEICESTER FURNITURE LIMITED and your order reference. Confirm any changed bank instructions using [email protected] before transferring. Never enter card or bank credentials into this website. Contact us before dispatch if you need to cancel.
What the on-screen reference means
Successful submission saves an order request and presents a reference for follow-up. It is not proof of payment, an invoice marked paid or evidence that an email has been delivered. Keep the reference before closing the browser. If a saving error is shown, do not assume a binding paid order exists or make a duplicate payment; contact us to establish the request status first.
Review the complete offer
Measure doorways, stairs, turning spaces and the intended room position before accepting the offer. Compare drawer dimensions and fixed or extended table size; a product footprint alone does not establish that it will pass through an entrance. Before accepting, compare the offered SKU, quantity, merchandise price, shipping charge and tax treatment against your intended purchase. The offer must identify the actual amount payable and the agreed payment arrangement. You may decline an unaccepted offer without a payment charge. A substitution or price correction requires your agreement, not silent adjustment after payment.
When and how payment is made
The listed subsequent method is bank transfer after a manual payment request. Verified recipient details and the payment reference are supplied privately for the accepted offer; no bank account is published or verified by this checkout. Any payment deadline must be stated in the offer rather than inferred from the time you pressed Submit. Preparation begins only after the agreed payment has been manually confirmed; the website does not monitor or collect it automatically.
Unexpected instructions and duplicate transfers
Check that payment instructions identify LOCAL LEICESTER FURNITURE LIMITED and your reference. Treat unexpected changes of recipient or account details cautiously and verify them through [email protected] before paying. If you sent the wrong amount or paid twice, provide the date, amount and reference, not banking passwords. Do not transfer again automatically: first allow the actual payment to be reconciled and any excess to be resolved with the original payer.
Cancellation and refund handling
Ask [email protected] promptly if you need to change or cancel before dispatch. Closing the browser does not withdraw a saved request and deleting a cookie does not reverse a transfer. The Returns Policy explains the eligibility, return-carriage charge, zero restocking fee and 7-calendar-day refund processing period with its precise trigger. No payment is collected for submitting the request itself.
Keep a useful payment record
Retain the accepted offer, reference and evidence of the actual agreed payment so a later query can be matched correctly. Redact unrelated transactions before sharing supporting evidence. We do not ask you to put full payment credentials in public form fields, and we do not require a new payment to release a refund. Any necessary payer verification is handled separately and proportionately.